Please take a few minutes to read the Jed Phoenix of London terms and conditions
It's important to be aware of the JPOL terms and conditions before you make a purchase from this website.
About ordering from Jed Phoenix of London
All JPOL garments that are not already in stock are made to order.
All fabrics are subject to availability and may vary from time to time. If you would like a complete Jed Phoenix of London outfit in matching fabric (where this is applicable - see the JPOL FAQs page for more information), it is recommended that you order the required garments at the same time, as this will ensure a good fabric match.
All orders to Jed Phoenix of London are processed in the order they are received.
It is the responsibility of the customer to choose the appropriate size for garments ordered. If you have any doubt regarding the JPOL self tailoring collection, please provide your actual waist and chest measurements.
Please allow up to 30 days for your order to be processed, manufactured and delivered. If there is an expected delay in getting your order to you (for example, if there is a delay in Jed Phoenix of London receiving an item from a fabric or trimmings supplier, or if there is a postal strike, or any other reason), you will be notified by email of such a delay.
Payment and delivery of your JPOL order
All prices are in UK pounds sterling.
Full payment, including delivery cost, must be paid in full (in UK pounds sterling) before orders are despatched.
Purchases made via Nochex will come up on your bank or card statement as "Nochex". If you experience any difficulties using Nochex, please refer to www.nochex.com/shoppers/
Postage charges vary according to the weight of the contents in your order and the level of postage service you choose. A small packaging fee is added to the postage fee, as each Jed Phoenix of London order is wrapped personally using packaging that is either recycled or recycleable. As part of our sustainability ethos, JPOL uses Royal Mail postal services and parcels are taken to the local post office on foot.
Proof of posting certificates will be obtained by Jed Phoenix of London for any orders sent by first class (UK) or by Airmail (international).
Tracking numbers will be obtained by Jed Phoenix of London for First class Signed For (Recorded delivery), Special Delivery, Airsure (available only to certain destinations - see below) or International Signed For.
Airsure can only be used to send to the following countries:
Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland.
World zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.
World zone two: New Zealand
Please choose either International Signed For or Airmail if you reside in a country, other than the UK, that is not stated above.
Manufacturing faults and returns to Jed Phoenix of London
Manufacturing faults must be reported in detail by email within 14 days of the order being received by the customer. If it is agreed, the item must then be returned to Jed Phoenix t/as Jed Phoenix of London, 29 Marie Curie House, Sceaux Gardens, Camberwell, London SE5 7DG UK. The customer should obtain a receipt for the postage costs and forward this to Jed Phoenix of London (address above) in order to qualify for a postage refund. A replacement, repair, or equivalent (for example, a credit note or refund), will then be sent, at no extra cost to the customer.
If a fault arises with the item ordered within 2 months of delivery to the customer, this should also be reported to Jed Phoenix of London via email for negotiation as to it’s rectification.
Terms and conditions and your cooling off period/right to cancel
According to the Distance Selling Regulations 2000, you have a cooling off period of 7 working days after the goods are received. If you wish to cancel your JPOL order, you must inform us in writing - by letter (Jed Phoenix, 29 Marie Curie House, Sceaux Gardens, Camberwell, London SE5 7DG UK) or by email - of your decision to cancel, and you must return the unworn or unused item as soon as possible to Jed Phoenix, 29 Marie Curie House, Sceaux Gardens, Camberwell, London SE5 7DG UK. It is advisable that, if you do wish to exercise your right to cancel, that you follow up your written correspondance with a telephone call to +44(0)20 7703 2057 or +44(0)7092 107029, to ensure that your letter or email has been received by us.
It is your responsibility to pay the full postage for the return of the cancelled order. You should obtain proof of posting, at the very least, that can be produced in the event that you need to prove that you have returned the goods.
Your money will be reimbursed as soon as possible, and in any case, within a maximum period of 30 days.
Exceptions to the right to cancel a JPOL order
According to the Distance Selling Regulations 2000, you cannot cancel your order if your goods are made to your specifications (for example, if the order is made to measure by Jed Phoenix of London)
Copyright of all garments manufactured by Jed Phoenix of London rests solely with Jed Phoenix.
Copyright of wallpaper artwork is with Sule Kemanci.
Copyright of all images is with Jed Phoenix, and/or with the permission of the photographers (either those stated on each image or Doralba Picerno, Sam Kelly, David Smith, Tania Hebel, Neil Isted, Gemma Webb, Nicholas Sinclair, Caritia Abel)
English law applies